Virtual Executive - Client Experience

Virtual Executive, Client Experience

***We strongly encourage you to read the whole circular prior to applying***

Company: NEXT Ventures

Location: Green Orlando (7th Floor), Plot #KA 42-4, Pragati Sharani, Dhaka-1229, Bangladesh

Position: Virtual Executive, Client Experience

Job Nature: Part Time (Work From Home)

Office Hours: Roster based

9:30 PM - 2:30 AM

2:30 AM - 7:30 AM

Weekend: 2 Days (Roster Based)

Company Overview:

NEXT is a global fintech group. We own and operate FundedNext, a leading prop trading platform, and are expanding into the CFD brokerage industry. We are a team of over 450 diverse professionals, operating across five countries and serving more than 220,000 daily active traders from over 170 countries.

Job Overview:

The “Virtual Executive, Client Experience” provides Chat Support to our clients and resolves their queries in an efficient manner. They are responsible for owning the Client experience and improving our ability as a business to support their dynamic needs.

Job Responsibilities:

• Provide customer support through our Instant CRM and Helpdesk.

• Manages customer inquiries within the expected time frame and escalates when required.

• Capable of resolving complex or any customer issues following company policies.

• Contributes to improving the Client Experience by sharing improving ideas.

• Find client feedback and deliver it to correct concerns.

• Manage and Organize customer subscriptions and maintain the database.

• Perform daily assigned tasks as per the instruction of the Supervisor.

• Attend the office once weekly as scheduled and be present as needed based on job requirements.

Qualifications:

• Excellent writing and speaking ability in English.

• Ability to communicate via email, chat and other customer channels.

• Open to different opinions, perspectives, ideas, and strategies

• Great communication (verbal, listening, and writing) skills.

• The ability to work well under stress.

• High adaptability, patience, and discipline.

• Moderate technical aptitude, with high competency in using Google sheets, Microsoft Office Suite etc.

• Helps to create and maintain a positive and vibrant culture in the team.

Education & Experience:

• Students from any discipline can apply.

• An IELTS score of at least 6 will be added as an advantage.

• Experience in the relevant field will get preference.

• Extracurricular activities/skills are highly appreciated.

Competencies We Expect:

• Broad-Minded and Well-Mannered.

• Familiarity With the Position.

• Team Player.

• Accountability and Responsibility.

• Having Leadership skills.

• Taking Initiatives.

• Planning & Organizing.

• Problem Solving Capacity.

• Willingness To Learn.

Compensation:

• Salary: BDT 15,000

• Bi-Annual Salary Increment (Eligibility Condition Applies).

• Bi-Annual Performance Bonus (Eligibility Condition Applies).

• 2 Times Yearly Festival Bonus (Eligibility Condition Applies).

What​ ​We​ ​Can​ ​Offer​ ​You:

Food & Beverage:

• Subsidized Lunch.

• Free Afternoon Snacks.

• Unlimited Tea & Coffee.

Entertainment:

• Annual Retreats.

• Honeymoon Package For Newly Weds.

• Birthday Leave.

• Celebration of Events & Occasions.  

• Relax & Sports Zone.

 Games We Play:

Ø Indoor Games: 

• PlayStation

Ø Outdoor Games:

• Football & Cricket Tournaments etc.

 Learning Opportunities:

• Quarterly Reviews & Feedbacks.

• Training & Development.

• An Environment That Fosters Accelerated Growth & Training.

 Employee Centric Policies:

• Leave Policy.

• Performance Management System.

• Work-Life Benefits.

Why Join NEXT

At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you're driven to connect great minds with big ideas and want to shape the future of fintech, we’d love to meet you. Join our team of bold thinkers where technology meets transformation.

Apply now and be part of our journey — the future is calling, and it starts with you.