Senior Executive - Client Experience

Who We Are

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission

As Senior Executive – Client Experience, you will take a leadership-driven, team-focused approach to managing and elevating our operations. This role is ideal for someone who is strategically minded, analytically strong, and passionate about building high-performing teams that align with broader organizational goals.

How You’ll Make an Impact

Client Journey Leadership

• Take ownership of the overall client experience across all touch points and channels.

• Design and execute initiatives that enhance satisfaction, loyalty, and engagement.

Data & Insights

• Analyze client behavior and feedback to identify friction points and improvement opportunities.

• Use analytics to inform business decisions and measure the impact of CX strategies.

Collaboration & Innovation

• Work cross-functionally to implement customer-first solutions.

• Explore and apply modern tools, practices, and technologies to elevate service delivery.
  

Team Development

• Mentor and guide junior team members, fostering a culture of accountability and continuous improvement.

• Monitor team performance, identify gaps, and drive enhancements in delivery.

What You Bring

Required

• Minimum 2 years’ experience in Customer Experience or related field.

• Prior experience in a leadership role.

• Excellent written and spoken English (IELTS 7+ is a strong advantage).

• Strong communication across email, chat, and other channels.

• Proven experience in escalation handling, stakeholder management, and cross-functional collaboration.

• Proficiency in Google Sheets, MS Office Suite, and related tools.

• Ability to perform under pressure with adaptability, patience, and discipline.

Preferred

• Customer-centric mindset with exposure to process improvement initiatives.

• Project management exposure (optional but valuable).

• Extracurricular achievements and skills that reflect leadership, initiative, or creativity.

Your X-Factor

• A broad-minded, well-mannered professional who thrives in a team-first environment.

• Natural leadership instincts with a drive to take ownership and make decisions.

• Highly adaptable and solutions-focused, with strong planning and problem-solving capacity.

• A growth mindset — always curious, open to feedback, and eager to learn.
  

Your Pay & Perks

• Salary: 50,000–70,000 BDT

• Bi-Annual Salary Increment (eligibility applies)

• Bi-Annual Bonus (eligibility applies)

• 2x Festival Bonus per year (eligibility applies)
  

Your Daily Source of Energy

Location: Green Orlando (8th Floor), Plot# KA 42-4, Progati Sharani, Dhaka-1229, Bangladesh
Office Hours: 9:00 AM – 6:00 PM (Roster Based)
Weekend: 2 Days (Roster Based)

Food & Beverage

• Subsidized lunch

• Credit for vending machines

• Unlimited tea & coffee
  

Recreation & Wellness

• Relax & Sports Zone with billiard, foosball, table tennis, PlayStation

• Outdoor games: football, cricket, badminton

• Annual retreats, celebrations & events

• Birthday leave, honeymoon package for newlyweds

• In-house fitness trainer
  

Learning & Growth

• Quarterly reviews & feedback

• Training & development with external consultants

• Accelerated growth environment with career pathways

Your Journey After Applying

1. Our hiring process is designed to be transparent and candidate-friendly:

2. Initial Chat with the Talent Team

3. Analytical test

4. Case Study 

5. Presentation on Case Study & Q&A

6. Final Interview

7. Immersion Assessment  

Why Join NEXT

We’re not your average workplace—we work hard, play harder, and celebrate every win.