Intern, Client Experience

Who We Are

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission 

As an Intern, Client Experience, you will play a key role in supporting our team by validating and processing tasks assigned by the admin. You will play a crucial role in maintaining task quality and ensuring they meet the standards set by the Business Development, Community & Partner Management, and Marketing teams. Additionally, you will be responsible for approving or rejecting tasks based on validation results.

How You’ll Make an Impact

• Task Validation: Validate tasks assigned by the admin by thoroughly reviewing and checking the proof submitted by users.

• Reason Assignment: In case of task rejection, assign specific reasons for rejection following the provided guidelines and criteria.

• Task Approval/Rejection: Approve or reject tasks in accordance with the validation results and guidelines.

• Performance Metrics: Work towards increasing the number of approved tasks, reducing rejected tasks, and minimizing pending tasks, which will be a key performance indicator (KPI) for this project.

What You Bring:

• Bachelor’s degree in Business, or a related field.

• Students from any discipline can apply.

• Excellent written and verbal communication skills in English across email, chat, and other channels.

• Strong interpersonal skills with openness to diverse perspectives, ideas, and strategies.

• Ability to remain calm and effective under pressure, with high levels of adaptability, patience, and discipline.

• Moderate technical aptitude with proficiency in tools like Google Sheets.

• A positive attitude that contributes to a collaborative and vibrant team culture.

Your X-Factor:

• Delivers a seamless, empathetic, and solutions-focused customer experience across chat and email.

• Maintains composure and professionalism under pressure while resolving client issues efficiently.

• Proactively identifies patterns in client feedback and contributes ideas to improve service quality.

Your Pay & Perks

• Celebrate birthday leave and great team events.

• Start your next chapter with our special honeymoon package.

• Unwind together at annual company retreats.

• Kick back with game nights and all-access sports zones – table tennis, PlayStation, & football.

• Get moving with an in-house fitness trainer to keep your mind and body in sync.

Your Daily Source of Energy

• Fully Subsidized lunch

• Unlimited tea & coffee

• Vending machine credits

Your Journey after Applying

• 45-minute Get-To-Know-You Session (with talent acquisition team & department front line manager)

• 60-minute Final Interview Session (with head of department & talent acquisition lead)

Your Work Schedule

Job Nature: Full-Time (3 months)

Office Hours: 9:00 am - 6:00 pm 

Weekend: 2 days (Saturday and Sunday)

Why Join NEXT

At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you're driven to connect great minds with big ideas and want to shape the future of fintech, we’d love to meet you. Join our team of bold thinkers where technology meets transformation.

Apply now and be part of our journey — the future is calling, and it starts with you.