Intern, Client Experience

Intern, Client Experience  Recruitment Notice 

***We strongly encourage you to read the whole circular prior to applying***

Company: NEXT Ventures

Location: Green Orlando (7th Floor), Plot#KA 42-4,Pragati Sharani, Dhaka-1229, Bangladesh

Position: Intern, Client Experience

Vacancy: 02

Job Nature: Full-Time (3 months)

Office Hours: 9:00 am - 6:00 pm 

Weekend: 2 days

Compensation:

• Salary Range: BDT 10,000

Company Overview:

NEXT is a global fintech group. We own & operate FundedNext, a leading prop trading platform, and are expanding into the CFD brokerage industry. We are a team of 450+ diverse professionals operating across 5 countries, serving over 220,000+ daily active traders from 170+ countries.

Job Overview:

We are looking for an enthusiastic and highly motivated individual for Infinity Points Feature Management, your primary responsibility will be to validate and process tasks assigned by the admin. You will play a crucial role in maintaining task quality and ensuring they meet the standards set by the Business Development, Community & Partner Management, and Marketing teams. Additionally, you will be responsible for approving or rejecting tasks based on validation results.

 

Job Responsibilities:

• Task Validation: Validate tasks assigned by the admin by thoroughly reviewing and checking the proof submitted by users.

• Reason Assignment: In case of task rejection, assign specific reasons for rejection following the provided guidelines and criteria.

• Task Approval/Rejection: Approve or reject tasks in accordance with the validation results and guidelines.

• Performance Metrics: Work towards increasing the number of approved tasks, reducing rejected tasks, and minimizing pending tasks, which will be a key performance indicator (KPI) for this project.

What​ ​We​ ​Can​ ​Offer​ ​You:

Food & Beverage:

• Fully Subsidized Lunch

• Free Afternoon Snacks

• Unlimited Tea & Coffee

Entertainment:

• Annual Retreats

• Birthday Leave

• Celebration of Events & Occasions  

• Relax & Sports Zone

• Game Night

Games We Play:

Ø Indoor Games: 

• Billiard, Foosball, PlayStation, etc.

Ø Outdoor Games:

• Football, Cricket, Badminton, etc.

Learning Opportunities:

• Training & Development By Organization Assigned Consultants

• An Environment That Fosters Accelerated Growth & Training

Qualifications:

• Ability to handle multiple tasks simultaneously and efficiently validate proof.

• Rapidly grasp and understand the user journey and related processes.

• Proficiency in navigating platforms like Discord, Telegram, and Twitter.

• Capable of validating tasks within a 72-hour time window to ensure prompt processing.

• Possess analytical abilities to determine rejection reasons and effectively communicate with users, taking agile steps to resolve issues.

Competencies We Expect:

• Good Communication Skills

• Team Player 

• Planning & Organizing

• Taking Initiatives

• Problem-Solving Capacity