HER NEXT Returnship - Executive, Client Experience

Who We Are

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Why Choose NEXT

At NEXT, we don’t just fill roles; we build futures. We understand that life happens, and we believe a career break shouldn't be a barrier, it should be a bridge to your next great chapter. We work hard, play harder, and celebrate every win, big or small.

Your Role in Our Mission

As an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures' global customer success strategy. This role ensures that client interactions are handled with precision, empathy, and professionalism—supporting our mission to deliver remarkable, tech-driven financial experiences to users in 190+ countries. You’ll play a vital role in maintaining client trust and converting feedback into continuous improvement.

How You’ll Make an Impact

• Real-Time Client Support

• Respond promptly to customer inquiries via Instant CRM and help desk systems

• Escalate complex or sensitive issues in accordance with escalation protocols

• Ensure client satisfaction by adhering to defined service timeframes

Feedback Collection & Service Improvement

• Capture and relay client feedback to relevant internal teams

• Identify recurring issues and propose solutions to enhance the client journey

• Contribute ideas that align with our client-first service culture

Data Management & Team Collaboration

• Collect and maintain accurate client records in the support database

• Support the team by executing daily tasks as directed by the supervisor

• Foster collaboration and maintain a vibrant, solution-oriented team culture

What You Bring

• A Fresh Perspective: You are looking to relaunch your career after a break of 1–2 years and are ready to bring your energy back into the professional world.

• Foundational Roots: Relevant experience in Customer Experience, Sales, or Marketing is preferred. We value the skills you’ve built, no matter how long ago.

• Communication Mastery: Excellent English writing and speaking skills, with the ability to build rapport effortlessly across email, live chat, and internal tools.

• The "Calm in the Storm": High adaptability and patience. You have a knack for staying composed under pressure and a meticulous eye for detail.

• Technical Literacy: Fast and accurate typing speeds and a strong comfort level with Google Sheets and Microsoft Office.

• Growth Mindset: An openness to new ideas and a genuine desire to evolve alongside a fast-paced team.

Your X-Factor

• Proactive and solutions-driven in high-volume environments

• Approaches every client interaction with empathy and clarity

• Consistently brings energy and positivity to the team

• Quick to learn and take ownership of new systems and workflows

Your Perks

• Comprehensive Health: Medical insurance to keep you and your loved ones protected.

• Wellness & Balance: Access to our dedicated game zone and relaxation areas to recharge during the day.

• Hassle-Free Days: Enjoy subsidized lunch, one less thing to plan in your busy morning.

• Continuous Growth: Robust learning opportunities to help you bridge any skill gaps and advance quickly.

• People-First Culture: Employee-centric policies designed to support your transition back into the workforce.

Your Journey After Applying

• 30-minute Get-To-Know-You Session (with TA Lead)

• Assessment Session

• 60-minute Final Interview Session (with Management)

Ready to hit the ground running?

We don't expect you to know everything on Day 1. To ensure your "Returnship" is a success, every new joiner undergoes a dedicated 15-day specialized training program in Client Experience. We provide the tools, the tech, the team support and you just bring the talent.

Restart. Rise. Reconnect.