Executive - Operations

Executive, Operations Recruitment Notice

***We strongly encourage you to read the whole circular prior to applying*** 
Company: NEXT Ventures
Location: AJ Heights (8th Floor), Bir Uttam Rafiqul Islam Ave, Dhaka 1212, Bangladesh.
Position: Executive - Operations
Job Nature: Full Time 
Office Hours:

• 8:00 AM - 05:00 PM

• 08:30 AM - 05:30 PM

• 10:00 AM - 07:00 PM

Weekend: 2 days off

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

• Salary Range: BDT 30,000 - BDT 35,000

• Bi-Annual Salary Increment (Eligibility Condition Applies)
• 2 Times Yearly Festival Bonus (Eligibility Condition Applies)

Company Overview:

NEXT is a global fintech group. We own & operate FundedNext, a leading prop trading platform, and are expanding into the CFD brokerage industry. We are a team of 450+ diverse professionals operating across 5 countries, serving over 220,000+ daily active traders from 170+ countries.

Job Overview:
We are seeking highly motivated and detail-oriented individuals to join our Operations Department. This role plays a critical part in ensuring the smooth execution of operational workflows, with responsibilities ranging from data and process management to client communication and issue resolution.

As an Executive – Operations, you will be directly involved in maintaining accurate and up-to-date records, resolving assigned cases, coordinating across departments, and contributing to business-critical decisions through structured communication and reporting. This role requires proactive problem-solving, strategic thinking, and a commitment to maintaining the company’s reputation on a global scale. Be part of a dynamic team that values excellence and continuous improvement in every aspect of operations.

Job Responsibilities:

• Ensure the smooth execution of regular operational workflows by adhering to defined operational guidelines and ensuring consistent task management.

• Investigate and resolve client cases, ensuring compliance with company policies and maintaining high levels of client satisfaction.

• Communicate effectively with clients to understand their issues and provide timely updates and solutions via email or other communication platforms.

• Collaborate with internal teams to gather information and develop appropriate resolutions for client issues.

• Prepare comprehensive reports and documentation on resolved cases, maintaining records for future reference.

• Coordinate and support the day-to-day activities of operational processes, ensuring all tasks are executed as per SOPs.

• Collect, verify, and manage operational data from various sources to support daily business decisions.

• Conduct email-based communication to resolve issues, deliver updates, and maintain clarity with stakeholders.

• Identify inconsistencies or inefficiencies in data and workflows and propose structured improvements.

• Assist in developing streamlined communication processes to improve clarity and efficiency.

• Work closely with team leads and supervisors to ensure assigned tasks are completed with accuracy and timeliness.

• Drive continuous improvements and optimization in operational structure, system processes, and reporting mechanisms.

• Maintain the quality, consistency, and integrity of business data through routine checks and validations.

• Communicate findings and insights to relevant stakeholders in order to support decision-making and cross-functional alignment.

• Support the team with daily tasks, working collaboratively to ensure smooth operations and issue resolution.

Competencies We Expect:

• Excellent verbal and written communication skills in English, with the ability to engage effectively with stakeholders.

• Strong analytical and critical thinking skills to assess problems, identify solutions, and drive improvements.

• Excellent time management, planning, and organizational skills.

• Self-motivated and proactive, with a strong sense of ownership and initiative.

• Team player with the ability to work both independently and collaboratively across departments.

• Proficiency in issue resolution, case handling, and documentation.

• High attention to detail and commitment to data accuracy.

• Openness to learning and adapting in a fast-paced environment.

• Strong decision-making abilities and a disciplined work ethic.

Additional Skills and Expectations:

• A strong extracurricular record will be highly regarded.

• Commendable report preparation and data analysis skills are a valuable addition.

• Advanced Excel and Google Sheets knowledge is expected and will be a key consideration.

Experience:

• Freshers with a strong work ethic are encouraged to apply.

• 1-2 years of relevant field experience will be preferred.

What​ ​We​ ​Can​ ​Offer​ ​You:
 

Food & Beverage:

• Subsidized Lunch.

• Vending Machine Credit.

• Unlimited Tea & Coffee.

Entertainment:

• Annual Retreats.

• Honeymoon Package For Newly Weds.

• Birthday Leave.

• Celebration of Events & Occasions.  

• Relax & Sports Zone.

• Game Night.

Games We Play:

Ø Indoor Games: 

• Billiard, Foosball, PlayStation, etc.

Ø Outdoor Games:

• Football, Cricket, Badminton etc.

Learning Opportunities:

• Programs designed to develop your leadership and management skills.

• An Environment That Fosters Accelerated Growth & Training.

• Engage in challenging projects that provide hands-on experience and learning.

Employee Centric Policies:

• Leave Policy.

• Quarterly Reviews & Feedbacks.

• In House Fitness Trainer.

• Clear career paths and promotion policies to help you achieve your professional goals.