Client Experience Executive

Who We Are

We're a global powerhouse in fintech, creating cutting-edge solutions for 220,000+ clients daily across 170+ countries. We push boundaries, break barriers, and have a ton of fun while doing it.

What You'll Do

• Provide customer support through our Instant CRM and Helpdesk.

• Manage customer inquiries within the expected time frame and escalate when required

• Resolving complex or any customer issues following company policies.

• Contribute to improving the Client Experience by sharing ideas for improvement.

• Find client feedback and deliver it to correct concerns.

• Collect necessary customer data and maintain the database.

• Perform daily assigned tasks as per the instruction of the Supervisor.

What We're Looking For

• Excellent writing and speaking ability in English

• Ability to communicate via email, chat and other communication channels.

• Open to different opinions, perspectives, ideas, and strategies.

• Great communication (verbal, listening and writing) skills.

• The ability to work well under stress.

• High adaptability, patience and discipline.

• Moderate technical aptitude, with high competency in using Google Sheets, Microsoft Office Suite etc.

• Ability to create and maintain a positive and vibrant culture within the team.

• Fast typing speed and accuracy.