
Client Experience Executive
- On-site
- Colombo, Western Province, Sri Lanka
- Client Experience
Job description
Who We Are
NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.
Your Role in Our Mission
As an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures' global customer success strategy. This role ensures that client interactions are handled with precision, empathy, and professionalism—supporting our mission to deliver remarkable, tech-driven financial experiences to users in 190+ countries. You’ll play a vital role in maintaining client trust and converting feedback into continuous improvement.
How You’ll Make an Impact
Real-Time Client Support
Respond promptly to customer inquiries via Instant CRM and helpdesk systems
Escalate complex or sensitive issues in accordance with escalation protocols
Ensure client satisfaction by adhering to defined service timeframes
Feedback Collection & Service Improvement
Capture and relay client feedback to relevant internal teams
Identify recurring issues and propose solutions to enhance the client journey
Contribute ideas that align with our client-first service culture
Data Management & Team Collaboration
Collect and maintain accurate client records in the support database
Support the team by executing daily tasks as directed by the supervisor
Foster collaboration and maintain a vibrant, solution-oriented team culture
What You Bring
Excellent English writing and speaking skills
Strong communication ability across email, live chat, and internal tools
Fast and accurate typing speed
High adaptability, patience, and attention to detail
Strong familiarity with Google Sheets and Microsoft Office Suite
The ability to work calmly under pressure and meet response SLAs
Openness to new ideas and a willingness to continuously improve
Your X-Factor
Proactive and solutions-driven in high-volume environments
Approaches every client interaction with empathy and clarity
Consistently brings energy and positivity to the team
Quick to learn and take ownership of new systems and workflows
Your Perks
Food and Beverage
Entertainment
Learning Opportunities
Employee Centric Policies
Fast Paced Career Progression
Your Daily Source of Energy
Access to game zone and relaxation areas
Quarterly outings and team events
Learning allowances and curated micro-learning tracks
Your Journey After Applying
30-minute Get-To-Know-You Session (with TA Lead)
48-hour take-home assessment
60-minute Final Interview Session (with CEx Team Lead)
Why Join NEXT
We’re not your average workplace—we work hard, play harder, and celebrate every win.
- Colombo, Western Province, Sri Lanka
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