Client Experience Executive

Who We Are

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission

As an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures' global customer success strategy. This role ensures that client interactions are handled with precision, empathy, and professionalism—supporting our mission to deliver remarkable, tech-driven financial experiences to users in 190+ countries. You’ll play a vital role in maintaining client trust and converting feedback into continuous improvement.

How You’ll Make an Impact

Real-Time Client Support

• Respond promptly to customer inquiries via Instant CRM and helpdesk systems

• Escalate complex or sensitive issues in accordance with escalation protocols

• Ensure client satisfaction by adhering to defined service timeframes

Feedback Collection & Service Improvement

• Capture and relay client feedback to relevant internal teams

• Identify recurring issues and propose solutions to enhance the client journey

• Contribute ideas that align with our client-first service culture

Data Management & Team Collaboration

• Collect and maintain accurate client records in the support database

• Support the team by executing daily tasks as directed by the supervisor

• Foster collaboration and maintain a vibrant, solution-oriented team culture

What You Bring

• Excellent English writing and speaking skills

• Strong communication ability across email, live chat, and internal tools

• Fast and accurate typing speed

• High adaptability, patience, and attention to detail

• Strong familiarity with Google Sheets and Microsoft Office Suite

• The ability to work calmly under pressure and meet response SLAs

• Openness to new ideas and a willingness to continuously improve

Your X-Factor

• Proactive and solutions-driven in high-volume environments

• Approaches every client interaction with empathy and clarity

• Consistently brings energy and positivity to the team

• Quick to learn and take ownership of new systems and workflows

Your Perks

• Food and Beverage

• Entertainment

• Learning Opportunities

• Employee Centric Policies

• Fast Paced Career Progression

Your Daily Source of Energy

• Access to game zone and relaxation areas

• Quarterly outings and team events

• Learning allowances and curated micro-learning tracks

Your Journey After Applying

• 30-minute Get-To-Know-You Session (with TA Lead)

• 48-hour take-home assessment

• 60-minute Final Interview Session (with CEx Team Lead)

Why Join NEXT

• We’re not your average workplace—we work hard, play harder, and celebrate every win.