Executive, Client Experience

Executive, Client Experience
***We strongly encourage you to read the whole circular prior to applying*** 
Company: NEXT Ventures
Location: Green Orlando (8th Floor), Plot#KA 42-4,Progati Sharani, Dhaka-1229,Bangladesh
Position: Executive, Client Experience
Job Nature: Full Time 
Office Hours: Roster based
7:00 AM - 4:00 PM
2:00 PM - 11:00 PM
Weekend: 2 Days (Roster Based)

Compensation:

• Salary: 30,000 BDT

• Bi-Annual Salary Increment (Eligibility Condition Applies)

• 2 Times Yearly Festival Bonus (Eligibility Condition Applies)

Company Overview:

NEXT is a global fintech group. We own & operate FundedNext, a leading prop trading platform, and are expanding into the CFD brokerage industry. We are a team of 450+ diverse professionals operating across 5 countries, serving over 220,000+ daily active traders from 170+ countries.

Job Overview:

The “Executive, Client Experience” provides Chat Support to our clients and resolves their queries in an efficient manner. They are responsible for owning the Client experience and improving our ability as a business to support their dynamic needs.

Job Responsibilities:

• Provide customer support through our Instant CRM and Helpdesk.

• Manages customer inquiries within the expected time frame and escalates when required.

• Capable of resolving complex or any customer issues following company policies.

• Contributes to improving the Client Experience by sharing ideas for improvement.

• Find client feedback and deliver it to correct concerns.

• Collect necessary customer data and maintain the database.

• Perform daily assigned tasks as per the instruction of the Supervisor.

What​ ​We​ ​Can​ ​Offer​ ​You:
 

Food & Beverage:

• Subsidized Lunch

• Credit for the vending machine.

• Unlimited Tea & Coffee.

 Entertainment:

• Annual Retreats

• Honeymoon Package For Newly Weds

• Birthday Leave

• Celebration of Events & Occasions  

• Relax & Sports Zone

• Game Night

Games We Play:

Ø Indoor Games: 

• Billiard, Foosball, PlayStation, etc.

Ø Outdoor Games:

• Football, Cricket, Badminton etc.

Learning Opportunities:

• Quarterly Reviews & Feedbacks

• Training & Development by Organization Assigned Consultants

• An Environment That Fosters Accelerated Growth & Training

Employee Centric Policies:

• Leave Policy

• Performance Management System

• In House Fitness Trainer

Qualifications:

• Excellent writing and speaking ability in English

• Ability to communicate via email, chat and other communication channels.

• Open to different opinions, perspectives, ideas, and strategies

• Great communication (verbal, listening and writing) skills.

• The ability to work well under stress.

• High adaptability, patience and discipline

• Moderate technical aptitude, with high competency in using Google sheets, Microsoft Office Suite etc.

• Helps to create and maintain a positive and vibrant culture in the team.

Education & Experience:

• Graduates from any discipline can apply.

• An IELTS score of at least 6 will be added as an advantage.

• Experience in the relevant field will get preference.

• Extracurricular activities/skills are highly appreciated.

Competencies We Expect:

• Broad-Minded and Well-Mannered.

• Familiarity With the Position.

• Team Player.

• Accountability and Responsibility.

• Having Leadership skills.

• Taking Initiatives.

• Planning & Organizing.

• Problem Solving Capacity.

• Willingness To Learn.