Case Resolution Executive

Who We Are

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission

As an Executive – Case Resolution at NEXT Ventures Lanka, you’ll be instrumental in maintaining operational excellence by managing client concerns with professionalism, speed, and clarity. Your work ensures that our global user base receives timely, accurate solutions, reinforcing our commitment to a world-class client experience. This role contributes directly to client retention and brand trust—critical drivers of our growth in the fintech landscape.

How You’ll Make an Impact

Case Investigation & Resolution

• Handle and resolve client-reported cases with accuracy and empathy

• Ensure all resolutions align with company policies and compliance standards

• Escalate complex issues to appropriate teams as necessary

Communication & Coordination

• Communicate with clients via email and chat to provide updates and resolutions

• Work cross-functionally with internal teams to gather case-specific details

• Maintain clarity and professionalism in every client-facing interaction

Documentation & Reporting

• Prepare accurate and detailed reports for each resolved case

• Keep documentation up to date for audit and knowledge-sharing purposes

• Identify recurring issues and recommend long-term solutions

Process Improvement & Support

• Suggest improvements to case handling or communication processes

• Assist the team with daily operational tasks and case queue management

• Foster a collaborative, client-first team culture

What You Bring

• Excellent written communication skills in English

• 1+ years of experience in customer support, operations, or case management (freshers with strong intent may apply)

• Proficiency in Google Workspace (Docs, Sheets, Gmail)

• Strong analytical and problem-solving skills

• High attention to detail and ability to manage multiple tasks simultaneously

• Ability to collaborate across teams and escalate when needed

• Familiarity with CRM/helpdesk tools is a plus

Your X-Factor

• Thinks critically and doesn’t shy away from complex or sensitive issues

• Works well under pressure without losing precision or tone

• Communicates with empathy, clarity, and accountability

• Continuously looks for ways to improve workflows and client outcomes

Your Pay & Perks

• Food and Beverage

• Entertainment

• Learning Opportunities

• Employee Centric Policies

• Fast Paced Career Progression

Your Daily Source of Energy

• Access to recreational activities and events

• Team bonding sessions and quarterly outings

• Skill-based learning tracks curated internally

Your Journey After Applying

• 30-minute Get-To-Know-You Session (with TA Lead)

• 48-hour case-based assessment

• 60-minute Final Interview (with Case Resolution Manager)

Why Join NEXT

• We’re not your average workplace—we work hard, play harder, and celebrate every win.