Case Resolution Executive

Company Overview:

NEXT Ventures is one of the largest digital business groups building FinTech products and solutions for the world from Bangladesh. We build unique products, experiences & services for our clients around the world. Currently, we are serving 347,000+ clients across 194+ different countries globally.

Our Mission is to build remarkable experiences and futuristic solutions through world-class expertise that empowers financial market participants globally. We want to achieve our mission by pushing boundaries and setting benchmarks to be the absolute best in creating value for our customers, people & stakeholders.

Job Overview:
As an Executive – Case Resolution at NEXT Ventures Lanka, you will play a vital role in ensuring client satisfaction through efficient issue resolution and proactive communication. This position sits at the intersection of client experience and operational efficiency, requiring a detail-oriented and client-centric mindset.

Job Responsibilities:

• Investigate and resolve client cases, ensuring compliance with company policies and maintaining high levels of client satisfaction.

• Communicate effectively with clients to understand their issues and provide timely updates and solutions via email or other communication platforms.

• Collaborate with internal teams to gather information and develop appropriate resolutions for client issues.

• Prepare comprehensive reports and documentation on resolved cases, maintaining records for future reference.

• Continuously improve processes by identifying areas for enhancement and suggesting actionable improvements.

• Assist in developing streamlined communication processes to improve clarity and efficiency.

• Support the team with daily tasks, working collaboratively to ensure smooth operations and issue resolution.

  What We Offer:

  • Food and Beverage

  • Entertainment

  • Learning Opportunities

  • Employee Centric Policies

  • Fast Paced Career Progression

  Why Join NEXT:

  We’re not your average workplace—we work hard, play harder, and celebrate every win.

  Think you’ve got what it takes?

  Apply now through this LinkedIn job post and take the next step in your career with us.